Integrate 8x8 with Asana
8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.
Asana allows you to track your team’s work and manage projects clearly and effectively so that your business can stay in sync, hit deadlines, and reach your goals.
Popular Use Cases
Bring all your 8x8 data to Amazon Redshift
Load your 8x8 data to Google BigQuery
ETL all your 8x8 data to Snowflake
Move your 8x8 data to MySQL
Bring all your Asana data to Amazon Redshift
Load your Asana data to Google BigQuery
ETL all your Asana data to Snowflake
Move your Asana data to MySQL
Integrate 8x8 With Asana Today
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8x8's End Points
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.
Asana's End Points
Manage your Asana projects, creating descriptions, setting due dates, tracking progress, and more. This will help you better understand your team’s productivity and your effectiveness over time.
If you need an important piece of company-wide information, you can search among all tasks in all accounts. This can help you extract big-picture project insights with just a few clicks, allowing you to prepare your data for analytics.
Use these tags to track specific data or understand your progress, monitoring by things like workspace ID, tag notes, and more. This will allow for better, more detailed organizational structures.
A story represents an activity associated with an object in the Asana system. Tracking stories can help you understand your team’s progress, their interactions, and any pain points that they may be experiencing. Use this information to increase things like efficiency and employee satisfaction.
Control and understand the teams within your organization, then use these records for big-picture insights.