Connect 8x8 to Google Cloud SQL for MySQL

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8x8
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Google Cloud SQL for MySQL
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About 8x8

8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.

About Google Cloud SQL for MySQL

Google Cloud SQL for MySQL is a fully-managed database service that makes it easy to set up, maintain, manage, and administer your relational MySQL databases in the cloud.

Popular Use Cases

Bring all your 8x8 data to Amazon Redshift

Load your 8x8 data to Google BigQuery

ETL all your 8x8 data to Snowflake

Move your 8x8 data to MySQL

8x8's End Points

8x8 Interactions
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
8x8 Campaigns
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
8x8 Agents
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
8x8 Groups
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.

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Integrates With

AS400
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GitHub
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GoodData
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Microsoft Ads
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Mode
MongoDB
MongoDB Atlas
MySQL
NetSuite
Oracle
Oracle Responsys
Outbrain
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Pendo
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Pinterest
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PostgreSQL
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QuickBooks
RESTful API
Recurly
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SFTP
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Slack
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