Integrate 8x8 with LiveAgent
8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.
LiveAgent help desk software organizes and streamlines your customer support data, allowing you to stay closer to your customers and answer their questions faster. In the long term, this increases overall customer satisfaction and brand loyalty, allowing businesses to build and maintain strong, lasting customer relationships.
Popular Use Cases
Bring all your 8x8 data to Amazon Redshift
Load your 8x8 data to Google BigQuery
ETL all your 8x8 data to Snowflake
Move your 8x8 data to MySQL
Bring all your LiveAgent data to Amazon Redshift
Load your LiveAgent data to Google BigQuery
ETL all your LiveAgent data to Snowflake
Move your LiveAgent data to MySQL
Integrate 8x8 With LiveAgent Today
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8x8's End Points
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.
LiveAgent's End Points
You can add each contact into a company to better understand an organization’s customer satisfaction and keep track of what each company is requesting as a whole.
Agents can both provide support services and supervise the LiveAgent system. Key tools - like agent performance reports, agent ranking, and gamification - help improve agent morale and efficiency over time.
Add tags on your tickets to group them together by topic or to differentiate important customers. Then, use these tags to easily sort and filter through your tickets for faster response times and increased satisfaction.
Every time someone contacts you, a new contact is created in LiveAgent. You can then read information about your customers - including basic contact info, language preferences, and any customer data captured in user fields - and use this information to inform and improve interactions.
LiveAgent has built-in chat and features like ticket merging and GIFs in tickets that make conversations more efficient, useful, and effective.