Integrate 8x8 with Prosperworks
8x8 is a cloud-based VoIP system that provides an array of communication services to businesses, including virtual office numbers, a versatile communications console and a wide range of analytics. The analytics can provide important call insights - including the average duration of a call and how many calls are abandoned or missed - as well as agent performance analytics, like who is completing the most calls or who has the longest wait times. 8x8 can also use that data to improve customer interactions, tracking agent skill sets in order to match customers with the agents that are most equipped to help them.
Prosperworks streamlines and simplifies the world of CRMs. The G Suite compatible CRM works by eliminating common issues like painful data entry, automating time-consuming tasks, and seamlessly integrating with other data tools that businesses use every day. This allows users to easily manage tasks, follow up with leads and close deals.
Popular Use Cases
Bring all your 8x8 data to Amazon Redshift
Load your 8x8 data to Google BigQuery
ETL all your 8x8 data to Snowflake
Move your 8x8 data to MySQL
Bring all your Prosperworks data to Amazon Redshift
Load your Prosperworks data to Google BigQuery
ETL all your Prosperworks data to Snowflake
Move your Prosperworks data to MySQL
Integrate 8x8 With Prosperworks Today
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8x8's End Points
Track a wide range of data about interactions that your agents have, including what customers are being contacted, the durations of the calls and the number of abandoned calls. Then, integrate that data with any number of tools that track customer interactions to improve your overall customer service performance.
Monitor interactions within a specific campaign and see data like who is making calls, the total call time, the relevant phone numbers and the record statuses for those interactions i.e. new, queued, accepted, completed or scheduled. These individual campaign metrics can then be used to track campaign performance trends and improve the effectiveness of future campaigns.
Get details about an individual agent or group of agents, including their names, IDs, groups, and level of access. You can also use this data to request a range of other information about those agents from different endpoints, including what activities they are involved in or what interactions they have had.
Retrieve a list of the agent groups in your organization, including their names, IDs, and deletion statuses. This data will allow you to request more specific information about that group’s performance from other endpoints, such as the agent endpoint.
Prosperworks's End Points
Create an account for any business or person that it may be useful to track. Then, use that account number to integrate and track any other important information associated with that account holder.
Use the leads dashboard to track valuable lead information like who your leads are, their contact information, where they first interacted with your business, and where they are in your sales pipeline.
Set clear and aggressive goals for your team and track their performance over time. This will allow you to stay on top of activity and understand where pivots in strategy must be made.
Move opportunities through your sales pipelines and keep track of their progress at all times. Then, connect them to leads, contacts, and accounts to analyze conversion rates and the success of your campaigns.
Create a company entity in Prosperworks by providing company details, including name, ID, and a relevant description. You can then access that company record to maintain and retrieve related data - such as associated contacts - which can then be tracked, analyzed, and/or integrated with other data sources.