Integrate Atlassian with LiveAgent

About Atlassian

Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Atlassian products include: JIRA Software, JIRA Service Desk, JIRA Core, StatusPage, Confluence, HipChat, Bitbucket, SourceTree, Bamboo, Cover, FishEye, Crucible.

About LiveAgent

LiveAgent help desk software organizes and streamlines your customer support data, allowing you to stay closer to your customers and answer their questions faster. In the long term, this increases overall customer satisfaction and brand loyalty, allowing businesses to build and maintain strong, lasting customer relationships.

Popular Use Cases

Bring all your Atlassian data to Amazon Redshift

Load your Atlassian data to Google BigQuery

ETL all your Atlassian data to Snowflake

Move your Atlassian data to MySQL

Bring all your LiveAgent data to Amazon Redshift

Load your LiveAgent data to Google BigQuery

ETL all your LiveAgent data to Snowflake

Move your LiveAgent data to MySQL

Integrate Atlassian With LiveAgent Today

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Atlassian's End Points

Atlassian Info

Request information about your service desk instance, including its version number, how long the instance has been running and what build it is. Accessing this data will, among other things, allow you to more successfully integrate your service desk with other relevant data sources.

Atlassian Customers

Create a customer entity in JIRA Service Desk by providing Atlassian with the customer’s name, email and display name. Then, use this data in other endpoints to track service requests for a specific customer or integrate it with customer service data from other sources to provide a more comprehensive view of a customer’s journey.

Atlassian Organizations

Retrieve data on organizations that are engaging with your service desk, including the organizations’ names, IDs, properties and associated users. Then, access this endpoint to track those organizations, their users and their service requests so that you can have a better understanding of your service interactions with them.

Atlassian Requests

Track any and all customer service requests and get relevant data, such as the customer’s contact info, the reason for the request, and the status of the request (what step it is on in your customer service process). Use this data to evaluate how well your company is responding to these requests and/or monitor customer service trends.

LiveAgent's End Points

LiveAgent Companies

You can add each contact into a company to better understand an organization’s customer satisfaction and keep track of what each company is requesting as a whole.

LiveAgent Agents

Agents can both provide support services and supervise the LiveAgent system. Key tools - like agent performance reports, agent ranking, and gamification - help improve agent morale and efficiency over time.

LiveAgent Tags

Add tags on your tickets to group them together by topic or to differentiate important customers. Then, use these tags to easily sort and filter through your tickets for faster response times and increased satisfaction.

LiveAgent Customers

Every time someone contacts you, a new contact is created in LiveAgent. You can then read information about your customers - including basic contact info, language preferences, and any customer data captured in user fields - and use this information to inform and improve interactions.

LiveAgent Conversations

LiveAgent has built-in chat and features like ticket merging and GIFs in tickets that make conversations more efficient, useful, and effective.

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Integrates With

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