Integrate BigCommerce with Zendesk
BigCommerce is a popular eCommerce platform that allows online businesses to create customized websites, manage their shipping and payments, and even list their products on platforms like Amazon and eBay. BigCommerce provides a cost-effective alternative to on-premise platforms like Magento, and it allows businesses to scale quickly and improve their ROI.
Zendesk is a CRM platform focused on creating a better, more personalized service experience for your customers by providing targeted support based on their specific needs. Zendesk can also organize valuable customer data - including user information, customer service history, and support tickets - and store that data in one place for you to access at any time.
Popular Use Cases
Bring all your BigCommerce data to Amazon Redshift
Load your BigCommerce data to Google BigQuery
ETL all your BigCommerce data to Snowflake
Move your BigCommerce data to MySQL
Bring all your Zendesk data to Amazon Redshift
Load your Zendesk data to Google BigQuery
ETL all your Zendesk data to Snowflake
Move your Zendesk data to MySQL
Integrate BigCommerce With Zendesk Today
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BigCommerce's End Points
Create a product and its variants in one place with streamlined handling of product variants, options, and modifiers. This allows you to organize your catalog and save time when it comes to managing and maintaining inventory.
Subscribe customers to newsletters and, subsequently, get information on them and any actions associated with them. This can help you better understand your audience and send targeted, segmented communication.
Track and analyze transactions related to BigCommerce orders. Use this information to analyze customer behavior and make any necessary pivots in product or strategy.
Easily upload and manage BigCommerce storefront themes, thereby ensuring that your site always looks up-to-date, user-friendly, and fully optimized.
Create and modify your shopping cart, ensuring optimized UX and positive customer experience.
Zendesk's End Points
Store data about all of your users - including customers, support agents, and administrators - and track the interactions that they have using Zendesk. Use this data to address common issues and create a better overall user experience.
Sort your customers into organizations either manually or based on their email address. This can help you better understand your customers’ needs and more accurately assign support team members to them.
Create support tickets from a range of sources, including email, social media, and other customers support interactions. Use these tickets to track customer usage trends, which will guide your support system moving forward.
Monitor group composition, group availability, and the kinds of support queries that specific groups are tackling and use that data to increase the efficiency of your support workflow.