Integrate Delighted to Amazon Aurora
Delighted is a service that employs single question surveys to provide businesses with real-time customer feedback. Each survey question can have a rating scale for customers to select from as well as a section where customers have the option to leave a free-form comment. This provides both a numerical score - that can be collected to create a Net Promoter Score (NPS) - and useful customer feedback that Delighted can filter and search to retrieve the most useful responses for a given purpose.
Integrate Delighted to Amazon Aurora
Popular Use Cases
Xplenty can extract any data that you need from Delighted. Here are some of our most popular use cases:
Create a survey recipient, including their customer ID, email address and phone number. Then, you can customize your survey delays based on your customers’ needs and preferences, specifying how you want the surveys sent - via SMS or email - and how frequently you want them sent.
Retrieve data from customer responses, including the score they selected, any comments they left in response to the survey and the person ID for the customer (which allows you to continue to track their responses). Additionally, use this data to create and update your Net Promoter Score, which can help provide customer analytics both within Delighted and in other data sources via integration.
View important metrics for your account like your NPS and the percentage of your respondents that identified as promoters, passives, or detractors. This provides a broader view of your survey performance that can help you determine your overall business performance.
When someone unsubscribes, you can maintain their previous survey response data and view their old emails. When integrated with other user data, this information can provide key business insights. It can also be used to run an array of business analyses, including predictive analytics.
Why We Like Amazon Aurora
Aurora is compatible with MySQL, meaning that applications, drivers and code that rely on MySQL can be used in Aurora quickly and easily.
Aurora performs automatic error scans of data blocks and disks so that fewer problems or mistakes go unnoticed.
The service is pay-per-use, meaning that you only pay for what you use and that you have the option to scale as your company grows.
The database engine encrypts everything - including data that’s in transit, automated backups, snapshots, replicas and data at rest - through the AWS Key Management Service for advanced data security.
Why Our Customers Choose Xplenty
We take ownership of your data pipelines. That means that our platform will ensure that your data continues to flow and that your pipelines won’t break - and, if they do break, it’s our problem, not yours. So rest easy knowing that Xplenty has got you covered.
Xplenty offers you full flexibility when it comes to how much control you have over the process of data integration. That means that you choose exactly what data will be delivered, how it’s going to be delivered, and when.
Ease of Use
You don’t have to be tech-savvy to use Xplenty. There’s no code, no engineering and no need to worry about messing up your data delivery.
Data integration used to be the domain of IT, data developers and BI. Xplenty changes all of this, allowing every team within a company - marketing, sales, product, finance, HR, etc. - to use the platform to power their analytics and gain important business insights.
Xplenty and Amazon Aurora
Xplenty's data integration service can read data from and write data to Amazon Aurora securely and easily, allowing users to transform and load data directly from any data store into an Amazon Aurora instance. That means more accurate data, comprehensive analytics and helpful business insights - with no extra footwork.