Integrate Delighted with Amazon Kinesis Firehose
About Delighted
Delighted is a service that employs single question surveys to provide businesses with real-time customer feedback. Each survey question can have a rating scale for customers to select from as well as a section where customers have the option to leave a free-form comment. This provides both a numerical score - that can be collected to create a Net Promoter Score (NPS) - and useful customer feedback that Delighted can filter and search to retrieve the most useful responses for a given purpose.
About Amazon Kinesis Firehose
Amazon Kinesis Firehose is a fully managed service for delivering real-time streaming data to destinations such as Amazon Simple Storage Service (Amazon S3) and Amazon Redshift.
With Firehose, you do not need to write any applications or manage any resources. You configure your data producers to send data to Firehose and it automatically delivers the data to the destination that you specified.
Amazon Kinesis Firehose is the easiest way to load streaming data into AWS.
Popular Use Cases
Bring all your Delighted data to Amazon Redshift
Load your Delighted data to Google BigQuery
ETL all your Delighted data to Snowflake
Move your Delighted data to MySQL
Bring all your Amazon Kinesis Firehose data to Amazon Redshift
Load your Amazon Kinesis Firehose data to Google BigQuery
ETL all your Amazon Kinesis Firehose data to Snowflake
Move your Amazon Kinesis Firehose data to MySQL
Integrate Delighted With Amazon Kinesis Firehose Today
Free 7-day trial. Easy setup. Cancel any time.
Delighted's End Points
People
Create a survey recipient, including their customer ID, email address and phone number. Then, you can customize your survey delays based on your customers’ needs and preferences, specifying how you want the surveys sent - via SMS or email - and how frequently you want them sent.
Survey Responses
Retrieve data from customer responses, including the score they selected, any comments they left in response to the survey and the person ID for the customer (which allows you to continue to track their responses). Additionally, use this data to create and update your Net Promoter Score, which can help provide customer analytics both within Delighted and in other data sources via integration.
Metrics
View important metrics for your account like your NPS and the percentage of your respondents that identified as promoters, passives, or detractors. This provides a broader view of your survey performance that can help you determine your overall business performance.
Unsubscribes
When someone unsubscribes, you can maintain their previous survey response data and view their old emails. When integrated with other user data, this information can provide key business insights. It can also be used to run an array of business analyses, including predictive analytics.
See What Xplenty Can Do For You
Free 7-day trial. Easy setup. Cancel any time.
Integrates With
Don't see an integration you need?
Let us know - we can build it for you!
