Integrate Delighted to Google BigQuery
Delighted is a service that employs single question surveys to provide businesses with real-time customer feedback. Each survey question can have a rating scale for customers to select from as well as a section where customers have the option to leave a free-form comment. This provides both a numerical score - that can be collected to create a Net Promoter Score (NPS) - and useful customer feedback that Delighted can filter and search to retrieve the most useful responses for a given purpose.
Integrate Delighted to Google BigQuery
Popular Use Cases
Xplenty can extract any data that you need from Delighted. Here are some of our most popular use cases:
Create a survey recipient, including their customer ID, email address and phone number. Then, you can customize your survey delays based on your customers’ needs and preferences, specifying how you want the surveys sent - via SMS or email - and how frequently you want them sent.
Retrieve data from customer responses, including the score they selected, any comments they left in response to the survey and the person ID for the customer (which allows you to continue to track their responses). Additionally, use this data to create and update your Net Promoter Score, which can help provide customer analytics both within Delighted and in other data sources via integration.
View important metrics for your account like your NPS and the percentage of your respondents that identified as promoters, passives, or detractors. This provides a broader view of your survey performance that can help you determine your overall business performance.
When someone unsubscribes, you can maintain their previous survey response data and view their old emails. When integrated with other user data, this information can provide key business insights. It can also be used to run an array of business analyses, including predictive analytics.
Why We Like Google BigQuery
Save your company’s time, resources and internal bandwidth by choosing a fast, fully-managed data warehouse.
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Don’t get overwhelmed by your data. Use BigQuery to scale your efforts and support your data transformations even as you grow.
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See Why It's Awesome to Use Xplenty with Google BigQuery
Transforming data from Google BigQuery can be a daunting task. Xplenty makes it super easy to use and understand - see how.
VP Data and Analytics, Panda Pepper
We are using Xplenty to move data from BigQuery, Firebase and Appsflyer to our SQL Server data warehouse, to allow our customers make knowledgeable decision regarding their mobile product. By working with Xplenty, we don't need to worry about the integrations - we merely build the ETL packages, and their are doing all the heavy lifting. Xplenty have a 24/7 support, and we are very satisfied with their product and support.
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Ease of Use
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Xplenty and Google BigQuery
With Xplenty, users can transform and load data from any data store directly into BigQuery. That means more accurate data, comprehensive analytics and helpful business insights.