Integrate Delighted with Google My Business
Delighted is a service that employs single question surveys to provide businesses with real-time customer feedback. Each survey question can have a rating scale for customers to select from as well as a section where customers have the option to leave a free-form comment. This provides both a numerical score - that can be collected to create a Net Promoter Score (NPS) - and useful customer feedback that Delighted can filter and search to retrieve the most useful responses for a given purpose.
About Google My Business
The Google My Business API allows you to manage your business locations on Google so that your customers can always find you, no matter what device they’re using.
Popular Use Cases
Bring all your Delighted data to Amazon Redshift
Load your Delighted data to Google BigQuery
ETL all your Delighted data to Snowflake
Move your Delighted data to MySQL
Bring all your Google My Business data to Amazon Redshift
Load your Google My Business data to Google BigQuery
ETL all your Google My Business data to Snowflake
Move your Google My Business data to MySQL
Integrate Delighted With Google My Business Today
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Delighted's End Points
Create a survey recipient, including their customer ID, email address and phone number. Then, you can customize your survey delays based on your customers’ needs and preferences, specifying how you want the surveys sent - via SMS or email - and how frequently you want them sent.
Retrieve data from customer responses, including the score they selected, any comments they left in response to the survey and the person ID for the customer (which allows you to continue to track their responses). Additionally, use this data to create and update your Net Promoter Score, which can help provide customer analytics both within Delighted and in other data sources via integration.
View important metrics for your account like your NPS and the percentage of your respondents that identified as promoters, passives, or detractors. This provides a broader view of your survey performance that can help you determine your overall business performance.
When someone unsubscribes, you can maintain their previous survey response data and view their old emails. When integrated with other user data, this information can provide key business insights. It can also be used to run an array of business analyses, including predictive analytics.
Google My Business's End Points
You can add admins to accounts or locations using just their Google account. That way, they can easily help manage your business.
In your Google accounts collection, you can list your account data, create an account, and update your accounts. This allows you to have full control over your business from one location.
Use the API to create and edit locations. Once they’re verified, these will help attract new customers and make your local business more visible over time.
Create metadata for an attribute. This contains display information for the attribute, including a localized name and a heading for grouping related attributes together.
A category allows you to describe what a business is. This will help you organize your Google My Business data over time.