Securely integrate Freshdesk with Mode
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
As an advanced, high-speed data analytics platform, Mode helps you understand the information in your data warehouses. As a hybrid solution Mode lets (1) data teams customize queries and visualizations in Python, SQL, or R; and (2) empowers non-tech-savvy users to dive into visualizations and explore live-updating reports to get the data they need.
Popular Use Cases
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Bring all your Mode data to Amazon Redshift
Load your Mode data to Google BigQuery
ETL all your Mode data to Snowflake
Move your Mode data to MySQL
Integrate Freshdesk With Mode Today
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Freshdesk's End Points
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.
Mode's End Points
Mode White-Label Embeds and Visualizations
Mode SQL Editor
Mode's SQL editor features a schema browser to explore the tables and columns of your connected data sources. It also has an autocomplete function to assist with query writing, a query history to browse and reuse old queries, and advanced logic tools for creating loops, IF statements, and more.
Mode Helix Data Engine
The technology behind Mode's analytics solution is Helix, a high-performance in-memory data engine that combines modern drag-and-drop business intelligence tools with a code-first (SQL, Python, R) data science platform to offer an instantly responsive user experience. Mode streams query results into the Helix data engine to reduce database load, provide quick responsiveness, and give users the ability to visually navigate as much as 10 gigabytes of data.
Mode Dashboard Features
Powered by SQL, Python, and R, Mode dashboards display automatically-refreshing metrics without the need for proprietary tools. Customize your dashboards the way you want, with on-brand reporting and interactive features to facilitate collaboration with others across your organization.
Mode Native Python and R Notebooks
Mode features native Python and R Notebooks. This allows you to query in SQL, send the results to a dataframe in R or pandas, and conveniently access them in the platform's native Notebook. At the same time, a sidebar provides tips, shortcuts, and documentation to help you get the most of these features.