Integrate Freshdesk to MySQL
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
Integrate Freshdesk to MySQL
Popular Use Cases
Xplenty can extract any data that you need from Freshdesk. Here are some of our most popular use cases:
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.
Why We Like MySQL
MySQL is easy to install, setup and use. It also comes with the assurance of 24/7 uptime, making it one of the most reliable SQL options on the market.
MySQL is open source and, depending on your plan, free. Even if you opt for a paid option, it is significantly less expensive than many of the other database options on the market.
MySQL is an extremely established database, meaning that there’s a huge community, extensive testing and quite a bit of stability.
MySQL is available for all major platforms, including Linux, Windows, Mac, BSD and Solaris. It also has connectors to languages like Node.js, Ruby, C#, C++, Java, Perl, Python and PHP, meaning that it’s not limited to SQL query language.
Systems Director, Key Impact
We use Xplenty for transforming and merging of our Salesforce and MySQL data into consolidated objects for our analysts. In the past, our choices were manually uploading the data into Salesforce or incurring additional expense employing a third party app to automate the insertion of records. Needless to say we are delighted that Salesforce is now a destination within Xplenty. It has streamlined our processes and reduced our costs by making it both more efficient and easier to manage.
Why Our Customers Choose Xplenty
We take ownership of your data pipelines. That means that our platform will ensure that your data continues to flow and that your pipelines won’t break - and, if they do break, it’s our problem, not yours. So rest easy knowing that Xplenty has got you covered.
Xplenty offers you full flexibility when it comes to how much control you have over the process of data integration. That means that you choose exactly what data will be delivered, how it’s going to be delivered, and when.
Ease of Use
You don’t have to be tech-savvy to use Xplenty. There’s no code, no engineering and no need to worry about messing up your data delivery.
Data integration used to be the domain of IT, data developers and BI. Xplenty changes all of this, allowing every team within a company - marketing, sales, product, finance, HR, etc. - to use the platform to power their analytics and gain important business insights.
Xplenty and MySQL
Xplenty can extract any data that you need from MySQL. With our user-friendly platform and comprehensive integration capabilities, your database will be more organized and complete than ever before.