Securely integrate Freshdesk with Snapchat
About Freshdesk
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
About Snapchat
With the ‘Snap Kit’ developer platform, you can build the best features of Snapchat into your apps. This helps you reach a wider audience of Snapchat’s more than 200 million users. With Snap Kit, your apps become more shareable as users can easily publish their best experiences from your app with their Snapchat friends.
Popular Use Cases
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Bring all your Snapchat data to Amazon Redshift
Load your Snapchat data to Google BigQuery
ETL all your Snapchat data to Snowflake
Move your Snapchat data to MySQL
Integrate Freshdesk With Snapchat Today
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Freshdesk's End Points
Freshdesk Agents
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Freshdesk Conversations
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
Freshdesk Tickets
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
Freshdesk Contacts
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.
Snapchat's End Points
Snapchat Creative Kit
With the Creative Kit, you can incorporate a 'Share to Snapchat' button on your apps and websites, so your users can share their game stats, noteworthy articles, and other information with their Snapchat friends. Not only are these shares fun for your users, but they also include your branded logo, video, GIF, or link.
Snapchat Login Kit
With the Login Kit, you can give your users the option to register and log in to your app with their Snapchat details. This allows people who are already logged into the Snapchat platform to interact with your platform faster and more seamlessly.
Snapchat Bitmoji Kit
With the Snapchat Bitmoji Kit, your users can incorporate their favorite Bitmojis into your apps. That way, they can continue expressing their moods and emotions in the way they've grown to love on the Snapchat platform.
Snapchat Story Kit
With the Snapchat Story Kit, your users can integrate their Snapchat stores into your apps. The feature allows users to share stories, search public community stories, and embed highlights within your apps. Also, with Snapchat's Publisher API, you can easily export data into your analytics tools.
Snapchat Ad Kit
With Snapchat's Ad Kit, you can start earning ad revenue by building fullscreen, Snap Ads into your apps and platforms.