Integrate Fullstory with Salesforce Desk
Fullstory helps companies record and analyze their customer communications by recording user sessions, providing detailed step-by-step logs of everything customers did during their sessions and storing that information for later retrieval and analysis. Fullstory can then be searched for specific events, including link usage, rage clicks or dead clicks. In addition to data on individual sessions, Fullstory can also retrieve analytics on aggregate customer behavior, showing the most clicked items, the most rage clicked areas, the most navigated to sites, etc.
About Salesforce Desk
Salesforce Desk is a help desk solution focused on today’s changing support environment. An environment where customers are not only talking to you, but also about you.
Utilizing Desk.com’s real-time agent interface allows you to handle both traditional 1-to-1 communications as well as monitor and respond to social media. Every customer communication is actionable and reportable, allowing you to easily manage your support needs.
Popular Use Cases
Bring all your Fullstory data to Amazon Redshift
Load your Fullstory data to Google BigQuery
ETL all your Fullstory data to Snowflake
Move your Fullstory data to MySQL
Bring all your Salesforce Desk data to Amazon Redshift
Load your Salesforce Desk data to Google BigQuery
ETL all your Salesforce Desk data to Snowflake
Move your Salesforce Desk data to MySQL
Integrate Fullstory With Salesforce Desk Today
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Fullstory's End Points
Provide a user ID and/or email address to get a list of every session associated with a specific user up to the defined limit. Entries in that list include the user ID and email address, the time the session occurred, and the Fullstory session URL, all of which can be used to access the data from that session if desired.
Retrieve a list of 20 available data bundles from a specific timestamp onward. Then, export the most valuable data bundles from that list so that they can be integrated with other relevant data sources to give you a deeper overall view of your customer’s experience.