Integrate Google My Business with Freshdesk
About Google My Business
The Google My Business API allows you to manage your business locations on Google so that your customers can always find you, no matter what device they’re using.
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
Popular Use Cases
Bring all your Google My Business data to Amazon Redshift
Load your Google My Business data to Google BigQuery
ETL all your Google My Business data to Snowflake
Move your Google My Business data to MySQL
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Integrate Google My Business With Freshdesk Today
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Google My Business's End Points
You can add admins to accounts or locations using just their Google account. That way, they can easily help manage your business.
In your Google accounts collection, you can list your account data, create an account, and update your accounts. This allows you to have full control over your business from one location.
Use the API to create and edit locations. Once they’re verified, these will help attract new customers and make your local business more visible over time.
Create metadata for an attribute. This contains display information for the attribute, including a localized name and a heading for grouping related attributes together.
A category allows you to describe what a business is. This will help you organize your Google My Business data over time.
Freshdesk's End Points
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.