Connect HubSpot to Freshdesk

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HubSpot
+
Freshdesk
These companies automate their data pipelines using Integrate.io

About HubSpot

Extract data from HubSpot for analytics & reporting. Load data to HubSpot for building a centralized Customer 360 view.

About Freshdesk

Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.

Popular Use Cases

Bring all your HubSpot data to Amazon Redshift

Load your HubSpot data to Google BigQuery

ETL all your HubSpot data to Snowflake

Move your HubSpot data to MySQL

Bring all your Freshdesk data to Amazon Redshift

Load your Freshdesk data to Google BigQuery

ETL all your Freshdesk data to Snowflake

Move your Freshdesk data to MySQL

HubSpot's End Points

Table of Contents
  • Connect your HubSpot data for actionable business insights
  • Move your HubSpot data to any destination in minutes
  • Integrate.io has the HubSpot data integrations you need
  • How Integrate.io customers power growth via HubSpot integration
  • Start analyzing your HubSpot data in minutes
  • Check out our latest HubSpot-related articles
Connect your HubSpot data for actionable business insights
Your business intelligence (BI) tools are only as effective as the data you feed into them via your data warehouse or data lake. HubSpot holds information ranging from customer communications and invoices to SEO strategies, potentially making it a primary source of game-changing data.

Using Integrate.io's ETL platform offers the following benefits:
  • High levels of data security for the most secure transformations
  • Specialization in Amazon Redshift and Snowflake data warehouse solutions
  • World-class, award-winning customer support and online resources
Move your HubSpot data to any destination in minutes
It’s easy and quick to access all your HubSpot data, from Eventbrite ticket sales for your latest digital seminar to metrics like contact form submission rates. Save time by connecting via ETL and automating regular, scheduled checks for any changes to the historical data.
  • Never again get your customer contact details wrong thanks to real-time updates.
  • Vastly reduce the need for manual data entry, which cuts down on instances of human error.
  • Keep your finger firmly on the pulse of which marketing and content campaigns are working best for your business.
You can even use the data from other sources to update your CRM, keeping all your business systems cohesive and consistent.

Integrate.io has the HubSpot data integrations you need
HubSpot generates so much vital business data, and it relies on accurate data to be an effective CRM tool. HubSpot also provides a range of marketing tools, including SEO strategy, email marketing, blogging, and a whole suite of analytics for every part of the system you use.

Combining your platforms, social media, and CRM data within a single destination like a data warehouse or data lake allows you to gain greater insights into what drives your business growth.

How Integrate.io customers power growth via HubSpot integration
HubSpot is a vital part of the tech stack for many businesses. Even in isolation, it provides so many benefits, empowering organizations to improve customer relationships and hone their entire communications strategies. When you extract the data from HubSpot and combine it with insights from other data sources, your business growth potential increases exponentially.

For example, you can:
  • Find out which landing pages across your websites get the most traffic.
  • Let your sales team know which products have been discussed most in customer contact forms and why.
  • Use HubSpot to manage your email marketing campaigns; then put the results of those side by side with your social media campaigns to compare the impact of both.
  • Create a HubSpot form to collect data from your leads, and add that data to a database of all your customer feedback.
  • Discover which of your webinars had the most engagement, and use the information to inform new leads about your best services.
Start analyzing your HubSpot data in minutes
Use your HubSpot account details and your Integrate.io authentication permissions to start creating data pipelines with very little effort. The low-code system allows you to easily create connections to a variety of data sources, including your HubSpot CRM.

Follow the instructions for ETL connections, or use the provided ETL template. Just know that ELT and ETL are not interchangeable. ELT has the advantage in that it only does a single historical data load, and after that only brings across changed data, reducing the strain on your internal systems. Automation of workflows allows you to check for changes regularly as needed.

It's also possible to use the ETL (extract, transform, load, a different data integration process) templates provided by Integrate.io to build a data pipeline that formats data before delivering it to your data warehouse.

Freshdesk's End Points

Freshdesk Agents
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Freshdesk Conversations
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
Freshdesk Tickets
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
Freshdesk Contacts
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.

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