Integrate Intercom to Amazon Redshift
Intercom is a powerful set of tools for better managing your company’s customer support system. It includes a help center with a feedback system, which you can use to focus future articles on the growing needs of your customers, and it also provides a robust conversation system that allows you to assign support teams to customers based on specific criteria (about the customer or discussion topic), rather than just based on availability. Intercom is designed to create a more effective customer support network by specifically tracking and targeting your customers’ needs.
Integrate Intercom to Amazon Redshift
Popular Use Cases
Xplenty can extract any data that you need from Intercom. Here are some of our most popular use cases:
Track the content of conversations and who is involved in them. This can be used to generate data about which topics customers are most concerned with so that you can further focus your support efforts accordingly.
Sort specific groups of users and companies that you are communicating with by creating an easily searchable tag that permeates all of your intercom databases, and you can use that tag to integrate other data about those groups throughout intercom.
Collect valuable customer data for your CRM, including basic contact info such as name, email address, and phone number but also more specific data, such as when they signed up, last signed in, and the tags associated with them.
Track the progress of your business relationship with companies (including a list of their users). Use that data to monitor how well your support network is meeting a company’s needs and how much of your overall revenue comes from each of the companies that are interacting with your business via intercom.
Automatically categorize users based on set criteria. Then Intercom can assign support teams based on that criteria, which allows you to more easily match customers with the support team members that can best assist them.
Why We Like Amazon Redshift
Redshift’s Massively Parallel Processing (MPP) allows it to run queries more quickly and efficiently than ever before.
Most of the analytic tools that companies use today are SQL, and Redshift is SQL compatible. That means that the platform can leverage your existing tools quickly and efficiently.
The warehouse is incredibly scalable and flexible - allowing you to scale from single 160GB nodes all the way up to 16TB nodes - which means that it’ll handle whatever changes your business may require.
Redshift has no up-front costs, no long-term commitments, and an on-demand pricing structure, making it one of the most cost-effective choices out there.
Xplenty helps us to extract data from different sources, modeling them to our needs and then loading them where we want, scheduling tasks on demand for automation. The abstractions make it easier to work with, even to people with more knowledge on tech. Aside from that, their support is very good, and this makes a big difference for all levels of users and companies.
Why Our Customers Choose Xplenty
We take ownership of your data pipelines. That means that our platform will ensure that your data continues to flow and that your pipelines won’t break - and, if they do break, it’s our problem, not yours. So rest easy knowing that Xplenty has got you covered.
Xplenty offers you full flexibility when it comes to how much control you have over the process of data integration. That means that you choose exactly what data will be delivered, how it’s going to be delivered, and when.
Ease of Use
You don’t have to be tech-savvy to use Xplenty. There’s no code, no engineering and no need to worry about messing up your data delivery.
Data integration used to be the domain of IT, data developers and BI. Xplenty changes all of this, allowing every team within a company - marketing, sales, product, finance, HR, etc. - to use the platform to power their analytics and gain important business insights.
Xplenty and Amazon Redshift
Xplenty's data integration service can read data from and write data to Amazon Redshift securely and easily, allowing users to transform and load data directly from any data store into an Amazon Redshift instance. Xplenty can also be used to offload ETL workload from Redshift, allowing each platform to do what it does best: Xplenty for data integration and data preparation and Amazon Redshift for real-time querying.