Integrate LiveAgent with Google My Business
LiveAgent help desk software organizes and streamlines your customer support data, allowing you to stay closer to your customers and answer their questions faster. In the long term, this increases overall customer satisfaction and brand loyalty, allowing businesses to build and maintain strong, lasting customer relationships.
About Google My Business
The Google My Business API allows you to manage your business locations on Google so that your customers can always find you, no matter what device they’re using.
Popular Use Cases
Bring all your LiveAgent data to Amazon Redshift
Load your LiveAgent data to Google BigQuery
ETL all your LiveAgent data to Snowflake
Move your LiveAgent data to MySQL
Bring all your Google My Business data to Amazon Redshift
Load your Google My Business data to Google BigQuery
ETL all your Google My Business data to Snowflake
Move your Google My Business data to MySQL
Integrate LiveAgent With Google My Business Today
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LiveAgent's End Points
You can add each contact into a company to better understand an organization’s customer satisfaction and keep track of what each company is requesting as a whole.
Agents can both provide support services and supervise the LiveAgent system. Key tools - like agent performance reports, agent ranking, and gamification - help improve agent morale and efficiency over time.
Add tags on your tickets to group them together by topic or to differentiate important customers. Then, use these tags to easily sort and filter through your tickets for faster response times and increased satisfaction.
Every time someone contacts you, a new contact is created in LiveAgent. You can then read information about your customers - including basic contact info, language preferences, and any customer data captured in user fields - and use this information to inform and improve interactions.
LiveAgent has built-in chat and features like ticket merging and GIFs in tickets that make conversations more efficient, useful, and effective.
Google My Business's End Points
Google My Business Admins
You can add admins to accounts or locations using just their Google account. That way, they can easily help manage your business.
Google My Business Accounts
In your Google accounts collection, you can list your account data, create an account, and update your accounts. This allows you to have full control over your business from one location.
Google My Business Locations
Use the API to create and edit locations. Once they’re verified, these will help attract new customers and make your local business more visible over time.
Google My Business Attributes
Create metadata for an attribute. This contains display information for the attribute, including a localized name and a heading for grouping related attributes together.
Google My Business Categories
A category allows you to describe what a business is. This will help you organize your Google My Business data over time.