Integrate LiveAgent with SalesforceIQ
LiveAgent help desk software organizes and streamlines your customer support data, allowing you to stay closer to your customers and answer their questions faster. In the long term, this increases overall customer satisfaction and brand loyalty, allowing businesses to build and maintain strong, lasting customer relationships.
SalesforceIQ gives you the simplicity of a spreadsheet with the horsepower of a full-featured CRM. With Automatic Data Capture and enterprise-level intelligence under the hood, SalesforceIQ acts like your own personal assistant so you can focus on what matters most: selling.
Popular Use Cases
Bring all your LiveAgent data to Amazon Redshift
Load your LiveAgent data to Google BigQuery
ETL all your LiveAgent data to Snowflake
Move your LiveAgent data to MySQL
Bring all your SalesforceIQ data to Amazon Redshift
Load your SalesforceIQ data to Google BigQuery
ETL all your SalesforceIQ data to Snowflake
Move your SalesforceIQ data to MySQL
Integrate LiveAgent With SalesforceIQ Today
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LiveAgent's End Points
You can add each contact into a company to better understand an organization’s customer satisfaction and keep track of what each company is requesting as a whole.
Agents can both provide support services and supervise the LiveAgent system. Key tools - like agent performance reports, agent ranking, and gamification - help improve agent morale and efficiency over time.
Add tags on your tickets to group them together by topic or to differentiate important customers. Then, use these tags to easily sort and filter through your tickets for faster response times and increased satisfaction.
Every time someone contacts you, a new contact is created in LiveAgent. You can then read information about your customers - including basic contact info, language preferences, and any customer data captured in user fields - and use this information to inform and improve interactions.
LiveAgent has built-in chat and features like ticket merging and GIFs in tickets that make conversations more efficient, useful, and effective.