Connect LivePerson to Dundas BI
These companies automate their data pipelines using Integrate.io
About LivePerson
LivePerson's artificially-intelligent chatbots automate approximately 70% of customer inquiries, allowing you to scale your business without the overhead of hiring new staff. As an AI-powered chat platform, LivePerson offers a comprehensive service that simplifies the process of building, managing, and finetuning chatbots to support your business goals.
About Dundas BI
As a visually-focused business intelligence platform for enterprises, Dundas BI includes customizable dashboards, stunning visual analytics, and multi-age reports to present your data in a way that drives faster decisions. Through its customizable and interactive charts, maps, scorecards, gauges, and other features, Dundas BI offers fully open APIs and built-in functionality so users can finetune nearly every aspect of their visual presentations.
Popular Use Cases
Bring all your LivePerson data to Amazon Redshift
Load your LivePerson data to Google BigQuery
ETL all your LivePerson data to Snowflake
Move your LivePerson data to MySQL
Bring all your Dundas BI data to Amazon Redshift
Load your Dundas BI data to Google BigQuery
ETL all your Dundas BI data to Snowflake
Move your Dundas BI data to MySQL
LivePerson's End Points
LivePerson Messaging Channels
LivePerson's AI chatbots engage your customers via the messaging channels they're already using. You can embed LivePerson into your website and mobile apps to answer customer questions while they're using your service or browsing your products. Your LivePerson chatbots can also communicate with your customers via SMS, Apple Business Chat, Facebook, Twitter, WhatsApp, Google RBM, Email, Line, and Google AdLingo.
LivePerson AI-Powered Chatbots
LivePerson chatbots can address approximately 70% of your customer's questions by using a powerful AI engine that was taught with decades worth of consumer data. The platform includes AI templates with prebuilt dialog flows and advanced natural language processing features that get your chatbots up and running in no time. LivePerson makes it easy for non-tech-savvy employees — including your customer service reps and content creators — to develop and finetune chatbots from scratch.
LivePerson Call-to-Message Features
LivePerson includes a feature to turn the phone calls you can't answer into messaging conversations. If customers call and need to wait on hold, this function gives them the chance to start a messaging conversation and get help immediately rather than wait on hold or wait for a returned phone call. According to LivePerson, 8 out of 10 customers choose to message when offered the chance to stop holding. In this way, LivePerson reduces the number of telephone reps your business requires, as chatbots can answer frequently asked questions, schedule appointments, and more — without the need for human employees.
LivePerson Advanced Management Tools
LivePerson includes features that put managers at the center of messaging conversations, like a web-based workspace where you can monitor and control all conversations between customers, bots, and agents. Meanwhile, with bot-assisted messaging, agents can manage multiple customer-bot conversations at once from a desktop computer, laptop, or mobile device. This allows agents to intervene when required for more positive customer experiences. LivePerson even provides real-time feedback on conversation health, so your agents know which conversations most urgently require their attention.
LivePerson Analytics and Metrics
The LivePerson platform tracks and analyzes all aspects of customer messaging conversations by monitoring information like chat duration, customer intent, conversion stats, and customer satisfaction levels, so you can gain key insights from your customer messaging conversations. These insights will help you improve chatbot interactions while providing ideas for improving other areas of your business, products, and services.
Dundas BI's End Points
Dundas BI Customizable Dashboards
Dundas BI features real-time, self-service dashboards that measure vital performance and business metrics — so you can visualize, analyze, and understand information from different business systems on a single dashboard. The service allows you to build and customize your own dashboards with an easy, drag-and-drop interface for high-quality, professionally-designed presentations. More advanced users can also write scripts for more nuanced data requirements.
Dundas BI Data Visualizations
Dundas BI prides itself on offering powerful, flexible, customizable, and stunning data visualization features. When combined with the platform's built-in interactive dashboard features, Dundas BI's visualizations offer the ability to explore and interact with rich reports so you can drill into the exact details you want to understand.
Dundas BI Reporting Features
Dundas BI's reporting features empower the creation of multi-page and ad-hoc reports. The drag-and-drop functionality allows anyone to merge diverse data into a single report to create complex views of your information. In addition, automation tools let you preschedule the sharing of reports through email delivery, printing, and more.
Dundas BI Mobile Experience
Dundas BI is a 'mobile-first' platform that offers full compatibility with mobile devices through its use of HTML5. This allows you to design, interact with, and share Dundas BI dashboards, scorecards, and reports with either a desktop, laptop, or mobile device. Dundas BI even allows you to perform complex data analysis within your mobile device.
Dundas BI Analytics Tools
Dundas BI offers predictive data analytics, including real-time access to stunning visual analytics derived from your data. The analytics tools empower non-tech-savvy users to design, build, view, interact with, track, and share vital business metrics without any assistance from your tech team. Novice users can even set up data connectors, hierarchies, metrics, and make use of data cubes on a basic level.
Dundas BI Platform Compatibility
Whether you need to deploy Dundas BI on-premises or in the cloudDundas BI, the platform is compatible with the widest variety of IT standards. You can run Dundas BI under the protection of a firewall or on a public cloud solution like Amazon AWS, Google Cloud Platform, or Microsoft Azure. Compatible data sources include RDBMS and OLAP, Flat files, Web services, and more. Plus, the platform has a data cube layer that offers built-in ETL capabilities.
Dundas BI Integrations
Dundas BI's seamless data integration allows you to embed the solution into your web applications, software, and existing systems like Client Portals and CRM systems.
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