Integrate MongoDB to Freshdesk
MongoDB is the leading open source NoSQL database for operational storage of Big Data. Leveraging JSON files and dynamic schemas, it makes it fast and easy to integrate data from certain types of applications with features of key/value stores, document databases and relational databases. Xplenty allows you to quickly connect to MongoDB data stores and integrate it with other data sources. Using Xplenty’s intuitive point and click interface, it’s easy to process and prepare data from MongoDB for your analytics purposes.
Integrate MongoDB to Freshdesk
Software Engineer, Pocketzworld
Syncing MongoDB into Redshift is difficult. Xplenty makes it easy. The Xplenty GUI allows us to define custom transformations, which are vital when preparing NoSQL data for SQL-based processing. At first we tried building our own ETL pipeline, then we evaluated 5 other ETL vendors - and Xplenty was by far the most reliable, affordable, and easy to use. If you need to analyze your MongoDB data using Redshift, start here.
Xplenty and MongoDB
With Xplenty's integration, you can use MongoDB to store and query data, and Xplenty to process and analyze it. Xplenty can import data right from MongoDB, and integrate it with other data stores, without the need for any coding or deployment. The processed data can easily be stored wherever required, whether back on MongoDB, cloud storage, or a relational database.
Popular Use Cases
Xplenty can extract any data that you need from Freshdesk. Here are some of our most popular use cases:
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.
Why Our Customers Choose Xplenty
We take ownership of your data pipelines. That means that our platform will ensure that your data continues to flow and that your pipelines won’t break - and, if they do break, it’s our problem, not yours. So rest easy knowing that Xplenty has got you covered.
Xplenty offers you full flexibility when it comes to how much control you have over the process of data integration. That means that you choose exactly what data will be delivered, how it’s going to be delivered, and when.
Ease of Use
You don’t have to be tech-savvy to use Xplenty. There’s no code, no engineering and no need to worry about messing up your data delivery.
Data integration used to be the domain of IT, data developers and BI. Xplenty changes all of this, allowing every team within a company - marketing, sales, product, finance, HR, etc. - to use the platform to power their analytics and gain important business insights.