Integrate MongoDB Atlas with LivePerson
About MongoDB Atlas
MongoDB Atlas is a cloud database service for applications that works with Amazon AWS, Microsoft Azure, and Google Cloud Platform. The database service seeks to comply with the most stringent data security and privacy standards while offering a reliable suite of drivers, tools, and integrations. By automating numerous database management tasks, MongoDB Atlas helps developers build apps faster with less human error.
LivePerson’s artificially-intelligent chatbots automate approximately 70% of customer inquiries, allowing you to scale your business without the overhead of hiring new staff. As an AI-powered chat platform, LivePerson offers a comprehensive service that simplifies the process of building, managing, and finetuning chatbots to support your business goals.
Popular Use Cases
Bring all your LivePerson data to Amazon Redshift
Load your LivePerson data to Google BigQuery
ETL all your LivePerson data to Snowflake
Move your LivePerson data to MySQL
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MongoDB Atlas's End Points
MongoDB Atlas Automated Features
The automated security features included in MongoDB Atlas let you monitor who has access to your data while securing your information against unwanted intrusions. Also, due to the platform's automation of mundane operational tasks — like provisioning and configuration, patching and upgrades, monitoring and alerts, advanced security automation, and disaster recovery — you don't have to be a data science expert to set up and run your databases.
MongoDB Advanced Security Automation
MongoDB Atlas provides a variety of database security layers including advanced access control, IP whitelists, in-flight data encryption through TLS/SSL, optional encryption of your file system, and network isolation through Amazon VPCs and VPC Peering.
MongoDB Atlas Built-In Replication
MongoDB Atlas offers multiple servers to provide 'always-on' availability. Even if your primary master goes down, multiple backups ensure that your system is always up and running.
MongoDB Atlas Backups and Time-Machine Recovery
The advanced backup and recovery features for MongoDB Atlas guard against data corruption. Whether the threat is from hackers or a team member's innocent mistake, you can rest easy knowing that, after a catastrophic, event you'll have a backup copy to recover your system from a specific time in the past.
MongoDB Atlas Detailed Statistics and Monitoring
MongoDB Atlas provides detailed information and statistics about your database systems. By organizing this information in numerous ways, the platform helps you understand when important changes or upgrades to your system may be necessary. Moreover, if it's time to make changes, you can provision new server instances in a flash.
MongoDB Atlas Automated Patches and Upgrades
Whether it's a new technology upgrade to improve database efficiency or a security patch to protect against a new security threat, MongoDB Atlas automatically upgrades or lets you upgrade with a single click, so you can take advantage of features as soon as they're available. Upgrades happen in a matter of minutes without any downtime required.
MongoDB Atlas Customizable Database Tools
MongoDB Atlas includes a suite of tools that allow you to select your regions, billing options, and more — allowing you to customize server instances to your desired specifications.
MongoDB Atlas Scalability
MongoDB Atlas scales up and down — or scales out horizontally through automatic sharding — according to the needs of your company with zero application downtime. This allows you to grow beyond the limitations of one server without making your application too complex. Moreover, the platform's automatic balancing keeps information equally distributed across multiple replica sets as your data volumes grow, or as your cluster increases or decreases.
LivePerson's End Points
LivePerson Messaging Channels
LivePerson's AI chatbots engage your customers via the messaging channels they're already using. You can embed LivePerson into your website and mobile apps to answer customer questions while they're using your service or browsing your products. Your LivePerson chatbots can also communicate with your customers via SMS, Apple Business Chat, Facebook, Twitter, WhatsApp, Google RBM, Email, Line, and Google AdLingo.
LivePerson AI-Powered Chatbots
LivePerson chatbots can address approximately 70% of your customer's questions by using a powerful AI engine that was taught with decades worth of consumer data. The platform includes AI templates with prebuilt dialog flows and advanced natural language processing features that get your chatbots up and running in no time. LivePerson makes it easy for non-tech-savvy employees — including your customer service reps and content creators — to develop and finetune chatbots from scratch.
LivePerson Call-to-Message Features
LivePerson includes a feature to turn the phone calls you can't answer into messaging conversations. If customers call and need to wait on hold, this function gives them the chance to start a messaging conversation and get help immediately rather than wait on hold or wait for a returned phone call. According to LivePerson, 8 out of 10 customers choose to message when offered the chance to stop holding. In this way, LivePerson reduces the number of telephone reps your business requires, as chatbots can answer frequently asked questions, schedule appointments, and more — without the need for human employees.
LivePerson Advanced Management Tools
LivePerson includes features that put managers at the center of messaging conversations, like a web-based workspace where you can monitor and control all conversations between customers, bots, and agents. Meanwhile, with bot-assisted messaging, agents can manage multiple customer-bot conversations at once from a desktop computer, laptop, or mobile device. This allows agents to intervene when required for more positive customer experiences. LivePerson even provides real-time feedback on conversation health, so your agents know which conversations most urgently require their attention.
LivePerson Analytics and Metrics
The LivePerson platform tracks and analyzes all aspects of customer messaging conversations by monitoring information like chat duration, customer intent, conversion stats, and customer satisfaction levels, so you can gain key insights from your customer messaging conversations. These insights will help you improve chatbot interactions while providing ideas for improving other areas of your business, products, and services.