Integrate Prosperworks with Freshdesk
Prosperworks streamlines and simplifies the world of CRMs. The G Suite compatible CRM works by eliminating common issues like painful data entry, automating time-consuming tasks, and seamlessly integrating with other data tools that businesses use every day. This allows users to easily manage tasks, follow up with leads and close deals.
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
Popular Use Cases
Bring all your Prosperworks data to Amazon Redshift
Load your Prosperworks data to Google BigQuery
ETL all your Prosperworks data to Snowflake
Move your Prosperworks data to MySQL
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Integrate Prosperworks With Freshdesk Today
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Prosperworks's End Points
Create an account for any business or person that it may be useful to track. Then, use that account number to integrate and track any other important information associated with that account holder.
Use the leads dashboard to track valuable lead information like who your leads are, their contact information, where they first interacted with your business, and where they are in your sales pipeline.
Set clear and aggressive goals for your team and track their performance over time. This will allow you to stay on top of activity and understand where pivots in strategy must be made.
Move opportunities through your sales pipelines and keep track of their progress at all times.Then, connect them to leads, contacts, and accounts to analyze conversion rates and the success of your campaigns.
Create a company entity in Prosperworks by providing company details, including name, ID, and a relevant description. You can then access that company record to maintain and retrieve related data - such as associated contacts - which can then be tracked, analyzed, and/or integrated with other data sources.
Freshdesk's End Points
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.