Integrate SendGrid to Freshdesk

About SendGrid

Sendgrid is a cloud-based email service that allows companies around the world to reliably deliver emails without having to build their own in-house email infrastructure. With Sendgrid, you can build and nurture your customer relationships by sending the right email, to the right people, at the right time.

About Freshdesk

Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.

Popular Use Cases

Bring all your SendGrid data to Amazon Redshift

Load your SendGrid data to Google BigQuery

ETL all your SendGrid data to Snowflake

Move your SendGrid data to MySQL

Bring all your Freshdesk data to Amazon Redshift

Load your Freshdesk data to Google BigQuery

ETL all your Freshdesk data to Snowflake

Move your Freshdesk data to MySQL

Integrate SendGrid With Freshdesk Today

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SendGrid's End Points

SendGrid Campaigns

Create, manage, send, and schedule campaigns through Sendgrid. Then, monitor campaign performance and use that data to make any necessary pivots in your marketing strategies.

SendGrid Alerts

Specify an email address and receive daily, weekly, or monthly notifications regarding your email usage or stats. Use this information to get big-picture insights about email performance and success rates.

SendGrid Suppressions

Easily unsubscribe email addresses, ensuring that none of your communication goes to the wrong audience.

SendGrid Stats

Retrieve all of your email statistics within a specific date range. Use this data to monitor campaign performance, email frequency, and other relevant insights.

SendGrid Categories

Tag emails by type or topic, and use this segmentation to send more targeted, precise communication to each of your audiences.

SendGrid Contacts

Manage your contacts, segmenting them, creating lists of recipients, adding recipients to specific campaigns, and more. This kind of flexible, targeted communication will not only improve open rates, but also increase customer satisfaction and overall ROI.

Freshdesk's End Points

Freshdesk Agents

Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.

Freshdesk Conversations

Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.

Freshdesk Tickets

See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.

Freshdesk Contacts

View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.