Integrating Zendesk Using Xplenty
Zendesk is a CRM platform focused on creating a better, more personalized service experience for your customers by providing targeted support based on their specific needs. Zendesk can also organize valuable customer data - including user information, customer service history, and support tickets - and store that data in one place for you to access at any time.
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Popular Use Cases
Xplenty can extract any data that you need from Zendesk. Here are some of our most popular use cases:
Store data about all of your users - including customers, support agents, and administrators - and track the interactions that they have using Zendesk. Use this data to address common issues and create a better overall user experience.
Sort your customers into organizations either manually or based on their email address. This can help you better understand your customers’ needs and more accurately assign support team members to them.
Create support tickets from a range of sources, including email, social media, and other customers support interactions. Use these tickets to track customer usage trends, which will guide your support system moving forward.
Monitor group composition, group availability, and the kinds of support queries that specific groups are tackling and use that data to increase the efficiency of your support workflow.
IT Manager at RoyalTech
Xplenty automates pulling together our data, whether on-prem or in the cloud, into a central location. It has allowed us to leverage new analytical tools to understand our business better and to eliminate a lot of manual, time consuming reporting.