Integrate Azure Synapse Analytics with Freshdesk
About Azure Synapse Analytics
Azure Synapse Analytics is the next incarnation of Azure SQL Data Warehouse from Microsoft. Like SQL Data Warehouse, Azure Synapse Analytics is a cloud-based, relational data warehouse system with MPP (massively parallel processing), virtually unlimited scaling capacity, and the power to process and store petabytes of data. The difference is that Azure Synapse Analytics has added business intelligence, machine learning, and other advanced features to its data warehousing profile. Microsoft has also boosted the platform’s capacity to ingest, transform, manage, and process larger volumes of relational and non-relational data faster and more efficiently.
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
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Azure Synapse Analytics's End Points
Azure Synapse Business Intelligence, Machine Learning, and Data Analytics
In addition to serving as a powerful, scalable, cloud-based data warehouse, Azure Synapse adds advanced business intelligence and machine learning data analytics to its list of services.
Azure Synapse Unified Analytics
Whether you need a non-relational data lake, relational data warehouse, or a combination of both, Azure Synapse integrates the two and lets you query the data in SQL while serving as a unified, end-to-end analytics solution. Within a single workspace, Azure Synapse allows you to achieve your data warehousing, data preparation, data management, AI, machine learning, and business intelligence goals. Access all of your data and create stunning dashboards with Power BI via a single interface.
Azure Synapse Cloud-Native HTAP Implementation
With Azure Synapse Link, cloud-native HTAP implementation allows you to integrate Azure Synapse with Azure databases to extract near real-time insights from operational databases. This allows Azure Synapse to extract machine learning and business intelligence analyses from live data without disrupting the transactional performance of operational systems.
Azure Synapse Programming Language Compatibility
Azure Synapse allows your team to work with their preferred language. Whether it's T-SQL, Scala, Spark SQL, Python, or .Net, Azure Synapse is compatible with your language of choice while using either provisioned or serverless processing resources.
Azure Synapse Serverless On-Demand or Provisioned Resources
Azure Synapse lets you query data with provisioned or serverless on-demand computational resources.
Azure Synapse Compatibility With Azure, Microsoft, and Open Data Initiative Services
Azure Synapse natively connects with a wide range of Azure and Microsoft services. The platform includes native connectors for Azure Machine Learning, Azure Data Lake, Azure Blob Storage, Azure Active Directory for authentication, and Microsoft Power BI for visualizing data. Azure Synapse also integrates its machine learning and business intelligence tools with Open Data Initiative tools and services. Led by Microsoft, Adobe, and SAP Software solutions, the Open Data Initiative seeks to boost the connectivity and interoperability of cloud-based SaaS services. Open Data Initiative compatible services include the Microsoft Office 365 suite, the Microsoft Dynamics 365 suite, and more.
Azure Synapse Workload Optimization
Microsoft Azure Synapse makes it easy to optimize your query performance through limitless concurrency, workload isolation, workload management.
Azure Synapse Advanced Security and Privacy
Azure Synapse offers cutting-edge security and privacy that includes dynamic, real-time data masking, always-on data encryption, automated threat detection, authentication through single-sign-on and Azure Active Directory. The platform also includes access control features like column-level security and native row-level security for additional security and privacy within your team.
Azure Synapse Compliance Certifications
In terms of compliance, Azure offers more certifications than any cloud provider to ensure that your data collection and data use practices comply with industry-specific, regional, state, and national compliance standards.
Freshdesk's End Points
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.