Freshdesk
Eloqua

Integrate Freshdesk with Eloqua

About Freshdesk

Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.

About Eloqua

Oracle Eloqua offers a suite of marketing tools to automate the sending of advertisements through email, mobile devices, video, and search engine results pages. The solution promises to increase sales and conversion numbers while helping you understand your customers for improved marketing efforts. Eloqua tracks and analyses customer activity, visitor behavior, opened emails, and other data. It also saves, organizes, and analyzes important information about current and potential clients, such as names, contact information, locations, and purchase history.

Popular Use Cases

Bring all your Freshdesk data to Amazon Redshift

Load your Freshdesk data to Google BigQuery

ETL all your Freshdesk data to Snowflake

Move your Freshdesk data to MySQL

Bring all your Eloqua data to Amazon Redshift

Load your Eloqua data to Google BigQuery

ETL all your Eloqua data to Snowflake

Move your Eloqua data to MySQL

Integrate Freshdesk With Eloqua Today

Free 7-day trial. Easy setup. Cancel any time.

Freshdesk's End Points

Freshdesk Agents

Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.

Freshdesk Conversations

Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.

Freshdesk Tickets

See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.

Freshdesk Contacts

View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.

Eloqua's End Points

Eloqua Customer Targeting and Segmentation

Marketers can use Eloqua to analyze and measure their customer data, online and offline through multiple channels and sources. Through one interface, you'll gain access to data on customer profiles, user behavior, and marketing campaigns. This allows you to identify potential buyers, determine what triggers purchases, and send real-time responses to customers and users.

Eloqua Marketing and Campaign Management Tools

Eloqua's out-of-the-box design editing tools empower users without HTML or CSS coding experience to build responsive emails, forms, and landing pages. With Eloqua's drag-and-drop interface, it's easy to set up personalized marketing campaigns. Also, a whiteboard feature allows you to map each stage of your marketing campaigns, giving managers the ability to modify steps, add new assets, or pause the campaign.

Eloqua Lead Management Features

Eloqua empowers non-tech-savvy users to pull reports on customer profiles and user behavior records without involving the IT team. Running lead scoring models on contacts is simple, and a listener framework notifies marketers of lead scoring changes as soon as they occur.

Eloqua Insights, Reporting, and Dashboards

Eloqua's marketing measurement tools offer actionable insights into the success of your marketing efforts through high-level overviews and up-close, granular investigations. As an Oracle product, Eloqua's data is compatible with Oracle's business intelligence platform, which organizes data into the reports and dashboards that come standard with the system. You can also set up customized dashboards and reports to suit your needs.

Eloqua Sales Enablement Features

The sales enablement features included with Eloqua integrate the efforts of your sales and marketing teams so they can work together to achieve better results. These features give sales teams granular information on individual leads (like web and social media activity), which allows you to send targeted and closely-tracked emails to leads that fit specific profiles. The sales enablement features also integrate with your CRM, Microsoft Outlook, LinkedIn, PathFactory, Mintigo, and Demandbase data to provide more information on each contact.

See What Xplenty Can Do For You

Free 7-day trial. Easy setup. Cancel any time.

Integrates With

Don't see an integration you need?

Let us know - we can build it for you!

8x8
AdRoll
Aftership
Airtable
Amazon Aurora
Amazon Kinesis
Amazon RDS
Amazon Redshift
Amazon S3
Amplitude
AppsFlyer
Asana
Coming Soon
AskNicely
Atlassian
Autopilot
Azure Synapse Analytics
Base CRM
Basecamp
BigCommerce
Bill.com
Bing Ads
Coming Soon
Box
Coming Soon
Braintree
Coming Soon
Branch
Buffer
CallRail
Campaign Monitor
Coming Soon
Cassandra
ChartMogul
Chartio
Clearbit
CleverTap
Close.io
CloudTrail
Coming Soon
Contentful
Cratejoy
Coming Soon
Crunchbase
Coming Soon
Customer.io
Delighted
Domo
DoubleClick Bid Manager DoubleClick Campaign Manager
Coming Soon
Drift
Coming Soon
Drip
Dundas BI
Elasticsearch
Coming Soon
Eventbrite
FTPS
Facebook Ads
Fullstory
GitHub
GitLab
GoToWebinar
GoodData
Google AdWords
Google Analytics
Google BigQuery
Google Cloud SQL for MySQL
Google Cloud SQL for PostgreSQL
Google Cloud Spanner
Google Cloud Storage
Google Drive
Google Hotel Price
Google My Business
Google Sheets
HDFS
Coming Soon
Harvest
Coming Soon
Heap
Help Scout
Heroku Connect
Heroku Postgres
HubSpot
IBM DB2
Intercom
Invoiced
Coming Soon
Iterable
Jaspersoft
Jira
Linkedin
Listrak
LivePerson
Loggly
Looker
MS SQL
Magento
MailChimp
Mailgun
MariaDB
Marketo
MemSQL
Microsoft Azure Blob Storage
Microsoft Azure SQL Database
Mixpanel
Mode
MongoDB
MongoDB Atlas
MySQL
NetSuite
Oracle
Oracle Responsys
Outbrain
Papertrail
Pendo
Periscope Data
Pinterest
Pipedrive
PostgreSQL
QlikView
Coming Soon
QuickBooks
RESTful API
Recurly
Revinate
SFTP
SFTP To Go
Salesforce
Salesforce Pardot
Segment
SendGrid
ShipStation
Coming Soon
Shippo
Shopify
Slack
Snapchat
Snowflake
Coming Soon
Square
Stamped.io
Stripe
Taboola
Trello
Twilio
UserVoice
Vertica Analytics Platform
Wrike
Xero
Yahoo Gemini
Yotpo
YouTube
Zendesk
Zendesk Chat
Zuora
e-conomic

Popular Articles

How to Modernize Your Company’s IT
READ MORE
The SQL vs NoSQL Difference: MySQL vs MongoDB
READ MORE
What to Consider When Selecting a Data Warehouse for Your Business
READ MORE
Low-Code ETL: What You Need to Know
READ MORE
You’re in Great Company.
Trusted by thousands of users worldwide

Integrate Your Data Today!

Free 7-day trial. Easy setup. Cancel any time.