Integrate Freshdesk with Pendo

About Freshdesk

Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.

About Pendo

Pendo is a cloud-based software-as-a-service (SaaS) platform that integrates your application and webpage usage analytics with feedback, guidance, and communication from end-users. The solution empowers you to understand the way customers are using your product, how they feel about it, and what their experiences are like without overburdening your engineering team. Pendo provides your development team with the insights they need to dramatically improve applications, websites, and user experiences. The platform also keeps your customers informed about product enhancements and key developments as you release them.

Popular Use Cases

Bring all your Freshdesk data to Amazon Redshift

Load your Freshdesk data to Google BigQuery

ETL all your Freshdesk data to Snowflake

Move your Freshdesk data to MySQL

Bring all your Pendo data to Amazon Redshift

Load your Pendo data to Google BigQuery

ETL all your Pendo data to Snowflake

Move your Pendo data to MySQL

Integrate Freshdesk With Pendo Today

Free 7-day trial. Easy setup. Cancel any time.

Freshdesk's End Points

Freshdesk Agents

Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.

Freshdesk Conversations

Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.

Freshdesk Tickets

See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.

Freshdesk Contacts

View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.

Pendo's End Points

Pendo User Metrics

Pendo includes tools to track metrics on total web traffic, user engagement, session length, per session page views, scrolling behavior, bounce and rates, conversion figures, standard user actions, actions that lead to conversion, and more. Pendo also monitors where your traffic is coming from, how people enter your site, and at which point they leave. Then it presents the data in elegant, easy-to-understand visual reports.

Pendo User Sentiment Surveys

Pendo allows you to deploy NPS and polls directly to users in-application to produce better and more accurate results. You can target specific users based on product interactions or user characteristics to obtain the specific feedback you require. Pendo's user sentiment surveys empower you to combine survey responses with user behavior data to gain a more three-dimensional understanding of your customers. By merging quantitative and qualitative survey data, you'll gain a clearer picture of what pleases and displeases users to reveal actionable opportunities to adjust your products for improved customer conversion, increased retention, and more profitable business results.

Pendo Integrations

Pendo offers built-in ETL (extract, transform, load) connections to integrate with a wide variety of platforms such as Slack, Segment, Fivetran, Fullstory, LaunchDarkley, Google BigQuery, DOMO, Drift, Looker, Amazon Redshift, Salesforce, UserVoice, WordPress, Zapier, Zendesk, and more.

Pendo Product Improvement Roadmapping

Pendo includes tools to coordinate your team around a central planning roadmap informed by the metrics and insights the platform generates. Roadmapping features include the ability to visualize your product development strategy and organize your plans around product enhancements, timeline, team, and market segment. You can also manage which teams can access different views of the plan, and streamline views for stakeholders so they're overload with information. Pendo's drag-and-drop functionality empowers non-tech-savvy users to create and manage roadmaps.

See What Xplenty Can Do For You

Free 7-day trial. Easy setup. Cancel any time.

Integrates With

Don't see an integration you need?

Let us know - we can build it for you!

8x8
AdRoll
Aftership
Airtable
Amazon Aurora
Amazon Kinesis
Amazon RDS
Amazon Redshift
Amazon S3
Amplitude
AppsFlyer
Asana
Coming Soon
AskNicely
Atlassian
Autopilot
Base CRM
Basecamp
BigCommerce
Bill.com
Bing Ads
Coming Soon
Box
Coming Soon
Braintree
Coming Soon
Branch
Buffer
CallRail
Campaign Monitor
Coming Soon
Cassandra
ChartMogul
Chartio
Clearbit
CleverTap
Close.io
CloudTrail
Coming Soon
Contentful
Cratejoy
Coming Soon
Crunchbase
Coming Soon
Customer.io
Delighted
Domo
DoubleClick Bid Manager DoubleClick Campaign Manager
Coming Soon
Drift
Coming Soon
Drip
Dundas BI
Elasticsearch
Eloqua
Coming Soon
Eventbrite
Facebook Ads
Fullstory
GitHub
GitLab
GoToWebinar
GoodData
Google AdWords
Google Analytics
Google BigQuery
Google Cloud SQL for MySQL
Google Cloud SQL for PostgreSQL
Google Cloud Spanner
Google Cloud Storage
Google Drive
Google Hotel Price
Google My Business
Google Sheets
HDFS
Coming Soon
Harvest
Coming Soon
Heap
Help Scout
Heroku Connect
Heroku Postgres
HubSpot
Intercom
Invoiced
Coming Soon
Iterable
Jaspersoft
Jira
Linkedin
Listrak
LivePerson
Loggly
Looker
Magento
MailChimp
Mailgun
MariaDB
Marketo
MemSQL
Microsoft Azure Blob Storage
Microsoft Azure SQL Database
Microsoft SQL Server (MS SQL)
Mixpanel
Mode
MongoDB
MongoDB Atlas
MySQL
NetSuite
Oracle
Oracle Responsys
Outbrain
Papertrail
Periscope Data
Pinterest
Pipedrive
PostgreSQL
QlikView
Coming Soon
QuickBooks
RESTful API
Recurly
Revinate
SFTP To Go
Salesforce
Salesforce Pardot
Secure File Transfer Protocol (SFTP)
Segment
SendGrid
ShipStation
Coming Soon
Shippo
Shopify
Slack
Snapchat
Snowflake
Coming Soon
Square
Stamped.io
Stripe
Taboola
Trello
Twilio
UserVoice
Wrike
Xero
Yahoo Gemini
Yotpo
YouTube
Zendesk
Zendesk Chat (formerly Zopim)
Zuora
e-conomic

Popular Articles

How to Modernize Your Company’s IT
READ MORE
The SQL vs NoSQL Difference: MySQL vs MongoDB
READ MORE
What to Consider When Selecting a Data Warehouse for Your Business
READ MORE
Low-Code ETL: What You Need to Know
READ MORE
You’re in Great Company.
Trusted by thousands of users worldwide

Integrate Your Data Today!

Free 7-day trial. Easy setup. Cancel any time.