Securely integrate LivePerson with Jaspersoft
LivePerson’s artificially-intelligent chatbots automate approximately 70% of customer inquiries, allowing you to scale your business without the overhead of hiring new staff. As an AI-powered chat platform, LivePerson offers a comprehensive service that simplifies the process of building, managing, and finetuning chatbots to support your business goals.
As a business intelligence solution, Jaspersoft empowers developers to integrate ‘pixel-perfect’ data visualizations and presentations within their applications. Because of its customization features, Jaspersoft is a developer-friendly reporting and analytics platform that simplifies the process of getting the answers you want within your preferred applications. The platform is scalable both economically and architecturally for the widest reach possible.
Popular Use Cases
Bring all your LivePerson data to Amazon Redshift
Load your LivePerson data to Google BigQuery
ETL all your LivePerson data to Snowflake
Move your LivePerson data to MySQL
Bring all your Jaspersoft data to Amazon Redshift
Load your Jaspersoft data to Google BigQuery
ETL all your Jaspersoft data to Snowflake
Move your Jaspersoft data to MySQL
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LivePerson's End Points
LivePerson Messaging Channels
LivePerson's AI chatbots engage your customers via the messaging channels they're already using. You can embed LivePerson into your website and mobile apps to answer customer questions while they're using your service or browsing your products. Your LivePerson chatbots can also communicate with your customers via SMS, Apple Business Chat, Facebook, Twitter, WhatsApp, Google RBM, Email, Line, and Google AdLingo.
LivePerson AI-Powered Chatbots
LivePerson chatbots can address approximately 70% of your customer's questions by using a powerful AI engine that was taught with decades worth of consumer data. The platform includes AI templates with prebuilt dialog flows and advanced natural language processing features that get your chatbots up and running in no time. LivePerson makes it easy for non-tech-savvy employees — including your customer service reps and content creators — to develop and finetune chatbots from scratch.
LivePerson Call-to-Message Features
LivePerson includes a feature to turn the phone calls you can't answer into messaging conversations. If customers call and need to wait on hold, this function gives them the chance to start a messaging conversation and get help immediately rather than wait on hold or wait for a returned phone call. According to LivePerson, 8 out of 10 customers choose to message when offered the chance to stop holding. In this way, LivePerson reduces the number of telephone reps your business requires, as chatbots can answer frequently asked questions, schedule appointments, and more — without the need for human employees.
LivePerson Advanced Management Tools
LivePerson includes features that put managers at the center of messaging conversations, like a web-based workspace where you can monitor and control all conversations between customers, bots, and agents. Meanwhile, with bot-assisted messaging, agents can manage multiple customer-bot conversations at once from a desktop computer, laptop, or mobile device. This allows agents to intervene when required for more positive customer experiences. LivePerson even provides real-time feedback on conversation health, so your agents know which conversations most urgently require their attention.
LivePerson Analytics and Metrics
The LivePerson platform tracks and analyzes all aspects of customer messaging conversations by monitoring information like chat duration, customer intent, conversion stats, and customer satisfaction levels, so you can gain key insights from your customer messaging conversations. These insights will help you improve chatbot interactions while providing ideas for improving other areas of your business, products, and services.
Jaspersoft's End Points
Jaspersoft's reporting features compile data from multiple sources to present it with beautiful, accessible visuals. The platform allows you to design 'pixel-perfect,' interactive reports that you can print, display on the web, or access from any mobile device.
Jaspersoft's data analysis tools offer advanced visualizations, modeling, and manipulation features that empower you to identify problems and find trends. Analyze and explore any kind of data with either in-memory or OLAP analysis for better, faster decision-making.
Jaspersoft's dashboarding features support multi-report dashboards that incorporate internal and external information. The dashboard tools synthesize data and graphics to provide easy-to-understand, up-to-date information summaries.
Jaspersoft Data Integration
Jaspersoft's advanced ETL (extract, transform, load) features pull data from multiple sources into your data warehouses and/or data marts for analytics purposes. Aided by connectivity to ERP and CRM platforms like SugarCRM, SAP, and Salesforce, Jaspersoft also includes support for transactional databases, analytical databases, mainframe databases, and big data solutions like Hive. Jaspersoft leverages all of your data sources, both relational and non-relational, for deep insights and reporting.
Visualize.js gives you maximum control and scalability when embedding visualizations and reports into your applications. For this reason, Jaspersoft claims to be 'the only embedded BI tool that works the way developers think.'
Jaspersoft Security and Compliance
Jaspersoft's security and compliance features allow you to define who has access to analyses and reports at the row and cell level for maximum security and compliance. It also includes auditing and monitoring services for detailed performance and compliance-related metrics. Moreover, Jaspersoft is compatible with third-party ID management services through its SSO (single sign-on) support with a customizable API.