Securely integrate ShipStation with Freshdesk
About ShipStation
ShipStation is a top-rated shipping software that simplifies the shipping process, allowing companies to manage, fulfill, and ship orders quickly and easily. This helps them streamline their operations and scale their business - no complications and no inefficiencies.
About Freshdesk
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
Popular Use Cases
Bring all your ShipStation data to Amazon Redshift
Load your ShipStation data to Google BigQuery
ETL all your ShipStation data to Snowflake
Move your ShipStation data to MySQL
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
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ShipStation's End Points
ShipStation Accounts
Scale your business and add new team members by easily registering a new account and generating APIs to be used by the newly created account.
ShipStation Customers
Get information about a specific customer or obtain a list of customers that match a certain criteria. This can help you better understand your audience and send targeted, segmented communication.
ShipStation Orders
Gain complete control over your orders - get new orders, create labels, update order status, and more - to streamline the order process and reduce inefficiencies.
ShipStation Products
Update a product, get a new product, or obtain a list of products that match a certain criteria. Then, use this data to better understand things like sales, customer satisfaction, and more.
ShipStation Shipments
Control everything shipment-related: list shipments, create new labels, get rates, void shipping labels, and more - all from one centralized ShipStation location.
ShipStation Stores
Maintain your stores as your business scales, updating them, refreshing, listing, or deactivating as needed.
ShipStation Users
List users and enter authorizations to to stay on top of your employees and keep your operation running smoothly and efficiently at all times.
Freshdesk's End Points
Freshdesk Agents
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Freshdesk Conversations
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
Freshdesk Tickets
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
Freshdesk Contacts
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.