Xplenty Ltd. And Xplenty Inc. ("Xplenty") has a strong commitment to protect the privacy and the information of the visitors of its Website (“Visitor”), users of the Services (“User”) or as an end user of such User (Visitor, User and end user’s user collectively referred herein as "You"). Your privacy is very important to Xplenty, and therefore, Xplenty is committed to respect Your privacy and the confidentiality of Your information.
Acceptance of Policy
Scope of Privacy Statement
Non-Personal Usage Information Gathered Using the Services
The primary purpose of Xplenty in collecting information is to provide You with a safe, efficient, and customized experience. Accordingly, Xplenty may collect Non-Personal Usage Information of its users in order to ensure the quality of the Services and enrich the offerings of Services available to the users, and also to continuously improve the performance of the Services as described below.
Xplenty may collect, including by using third parties' web analytics services, aggregated Non-Personal Usage Information about the time, type and manner of use of the Services. This information may include, inter alia, information regarding the IP Address and Geo-IP parameters, non-personal usage statistics (e.g. time of usages, number of clicks on each link, etc.), crash reports, information regarding Your browsing history and web activities, and other information regarding the use of the Services. Xplenty may use such information to understand how its users use the Services, to analyze retention, to ensure that the Services are up to date, to provide automatic updates of new versions of its Services, to improve the Services and enhance the experience of Xplenty's Users and Visitors.
Personally Identifying Information Gathered Using the Services
XPLENTY WILL NOT COLLECT ANY PERSONALLY IDENTIFYING INFORMATION, EXCEPT WHEN SUCH INFORMATION IS VOLUNTARY PROVIDED BY YOU DURING YOUR USE OF THE SERVICES (WHETHER IN THE COURSE OF REGISTRATION PROCESS OR OTHERWISE), PER YOUR REQUEST AND UPON YOUR EXPLICIT CONSENT.
In the process of registration to the Services, You shall be required to provide certain Personally Identifying Information, including, but not limited to, first and last name, e-mail address, phone number, as well as the name, number, credentials to third party websites or applications from which you would like Xplenty to read/write data from/to as well as other basic information of the Organization on behalf of which You are acting and/or other Identifying Information as Xplenty deems advisable. In the course of the registration process You will also be required to provide financial information such as credit card or other payment method accepted by Xplenty. It is Your choice whether to provide any of the aforesaid Personally Identifying Information. However, please be aware that if You choose not to do so, You may not be able to complete the registration process and/or to use the Services.
Within the process of registration to the Services as aforesaid, You shall be required to opt-in the option to sign up for Xplenty mailing list for receiving updates, newsletters, or news and notices regarding the Services. If You are not willing to receive such updates, newsletters, or news and notices regarding the Services, do not opt-in the option to sign up for Xplenty mailing list. However, please be aware that if You choose not to do so, You may not be able to complete the registration process and/or to use the Services. If you opt-in such option to sign up for Xplenty mailing list, You may easily remove Yourself from such mailing list by following the instructions provided in the emails received from Xplenty.
Cookies and Clear Gifs Policy
As mentioned above, while providing the Services Xplenty may gather information concerning User or Visitor use of the Services, by using various types of cookies, clear gifs and/or similar technologies. Cookies, which are small text files, stored on User’s or Visitor’s computer, in order to improve the performance of the Services and collect data which enhance the functionality and offering of the Services. Clear gifs are tiny graphics with a unique identifier (but do not retain any Personally Identifiable Information), which are used to count User or Visitor visits/clicks to web pages while using the Services. Third parties' web analytics services, if used by Xplenty as aforesaid, may also use such cookies and clear gifs in order to learn the usage patterns of Xplenty’s users. It is the User’s or Visitor’s choice whether to accept or reject cookies/clear gifs and the User or Visitor can set their browser to reject cookies/clear gifs or to delete such cookies/clear gifs. However, if the User or Visitor choose to reject cookies/clear gifs or delete them, it may limit some of the functionalities available or affect User’s or Visitor’s experience with the Services (partially or completely).
Use of Gathered Information
You acknowledge and agree that any financial information that You provide to Xplenty such as credit card or other payment method accepted by Xplenty, may be shared by Xplenty with Xplenty's trusted affiliates and/or payment processors and/or credit agencies, solely for the purposes of checking and/or verifying such payment method, effecting payment to Xplenty and servicing Your account. Xplenty shall not be liable for any use or disclosure of such information by such third parties.
Except as described herein, Xplenty will not sell, rent, or otherwise provide any gathered information to any third party. Notwithstanding, Xplenty reserves the right to disclose any gathered information as required by any applicable law and when Xplenty believes that such disclosure is necessary to protect its rights, the integrity of the Services, Xplenty's systems and technology, and/or to comply with a judicial proceeding, court order, or legal process served in connection with the Services.
We may be liable for onward transfers to third parties in violation of the Privacy Shield Principles. For further information, please below the EU-US Privacy Shield chapter of this policy.
Any information gathered by Xplenty is stored by Xplenty, whether in its internal servers and/or by using third party's external servers or cloud services, and is secured by Xplenty as further described in the "Information Security" paragraph below.
Xplenty is not liable for any Customer Data (as such term is defined under the TOS) provided by User, as further described and specifies in the TOS.
Disclosure of Information to Authorities
We may need to disclose Personal Identifying Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or otherwise as may be required under the applicable law.
At any time, You may unsubscribe from our mailing lists or newsletters by sending us an opt-out request to: firstname.lastname@example.org.
At any time, You may disable Your account as provided in the TOS.
Note that if Your Personal Identifying Information is included in content of one of our Users, You may want to contact the User who provided us access to that content and request that Your Personal Identifying Information is removed.
Some web browsers offer a "Do Not Track" ("DNT") signal. A DNT signal is an HTTP header field indicating Your preference for tracking Your activities on the Service or through cross-site user tracking. Our Services does not respond to DNT signals.
Your California Privacy Rights
If You are a California resident, California Civil Code Section 1798.83 permits You to request in writing a list of the categories of Personal Identifying Information relating third parties to which Xplenty have disclosed certain categories of Personal Identifying Information during the preceding year for the third parties’ direct marketing purposes. To make such a request, please contact us at: email@example.com.
Accessing Your Personal Information
At any time, You may contact us at: firstname.lastname@example.org and request to access the Personal Identifying Information that we keep about You.
Under Your right of access, You may obtain confirmation from us of whether we are processing personal data related to You, receive a copy of that data, so that You could verify its accuracy and the lawfulness of its processing, request the correction, amendment, or deletion of the data if it is inaccurate or processed in violation of the applicable law or the Privacy Shield Principles (as further explained below).
We will make good-faith efforts to locate the data that You request to access. Note that we may need to ask You to provide us certain credentials to make sure that You are who You claim You are, and ask You questions to better understand the nature and scope of data that You request to access.
If You find that your Personal Identifying Information on our systems is not accurate, complete or updated, then please provide us the necessary information to correct it.
We may redact from the data which we will make available to You, any Personal Identifying Information related to others.
We retain different types of information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.
For example, we may need to keep the information about the payment transactions that You made for several years due to tax related requirements, accounts settling, record keeping, archiving, and legal issues.
We may keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information as identifiable information.
In any case, as long as You use the Service, we will keep information about You, unless we are required by law to delete it, or if we decide to remove it at our discretion.
Transfer of Data Outside Your Territory
Xplenty is a web-based service. We may store and process information in various sites throughout the globe, including in sites operated and maintained by cloud based service providers. If You are a resident in a jurisdiction where transfer of Your personal information to another jurisdiction requires Your consent, then You provide us Your express and unambiguous consent to such transfer.
EU-US Privacy Shield
We comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
We have certified that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
Xplenty is committed to protect the security of its users’ information and takes reasonable measures available to assure information security. However, no method of Internet transmission or electronic storage is 100% secure and Xplenty cannot guarantee its absolute security. By using the Services, You expressly agree that Xplenty will not be liable for any third party action, misuse, abuse, or infringement of data and information security.
Disclaimer Regarding Third Parties' Software and Services or Linked Sites
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We will look into Your query and make good-faith efforts to resolve any existing or potential dispute with You.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the EU Data Protection Authorities. Please contact the EU Data Protection Authorities for more information and to file a complaint, at no charge. You may find the relevant contact details at: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Additionally, if You are an EU data subject, You may invoke binding arbitration in certain cases, as further described in Annex I of the EU-U.S. Privacy Shield Agreement. For further information, please visit the Privacy Shield web site at: www.privacyshield.gov, or contact our privacy team.
Xplenty may, from time to time, ask You to provide information regarding Your experience while using the Services, for the purpose of measuring and improving the quality of the Services and the user's experience. This feedback is very important to us, but You are not obligated to provide any information. However, any and all information that You voluntarily choose to provide us in feedback forms, and any survey that You may participate in, shall be used solely and anonymously for the purpose of reviewing the feedback and improving our Services.