Measure Your Effectiveness
Integrate your customer support data with data from other relevant sources - like social media, analytics, and your CRM - into one place to gain a comprehensive understanding of your customers.
Better Business Decisions
Know what business strategies to improve and how by understanding the effectiveness of your efforts over time.
"Xplenty automates pulling together our data, whether on-prem or in the cloud, into a central location. It has allowed us to leverage new analytical tools to understand our business better and to eliminate a lot of manual, time consuming reporting."
Scalable Customer Support
Prevent data silos and make sure that your data is consistently cleaned, aggregated, and filtered in order to be able to scale easily and efficiently.
Don't send your customers information that’s irrelevant or unproductive. Use data enrichment to fully understand your customers and successfully hit on their pain points and interests.
Customized Support Solutions
Personalize and segment your communications - via email, in-app messages, support tickets, etc. - based on an accurate understanding of your customers’ interests and lifecycle stages.
Turn new customers into active users and prevent churn by sending educational, highly-targeted information.
Cross-Sell the Right Audience
Comprehensive customer insights allow you to target the right customers and cross-sell complementary products/services.
Upsell to Paid Plans
Identify when users are ready for more and promote your paid options at the right moment.
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